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Frequently Asked Questions
Yes, we ship worldwide! We deliver to all European countries, as well as international destinations including the USA, Canada, Australia, Japan, and many more. Shipping costs and delivery times vary by destination.
Delivery times depend on your location and chosen shipping method. For EU countries, standard shipping typically takes 3-7 business days. International orders to the USA/Canada/Australia usually arrive within 7-14 business days. Express options are available for faster delivery.
We accept PayPal and bank transfers. PayPal is available for instant payment in multiple currencies. For bank transfers, please contact us for our banking details. All prices are displayed in your selected currency.
Yes, we accept returns within 14 days of delivery for unused items in original packaging. Please contact us at info@bbgzeairsoft.com before returning any items. Refunds are processed to the original payment method within 5-10 business days after we receive the returned item. Return shipping costs are the customer's responsibility unless the item is defective.
All our products come with manufacturer warranties. Most airsoft replicas have a 12-month warranty covering manufacturing defects. Tactical gear and accessories typically have 6-month warranty coverage. Warranty claims must be made within the warranty period with proof of purchase. Please contact us for specific warranty information on any product.
Stock availability is displayed on each product page. Items marked as "In Stock" are ready to ship. For out-of-stock items, you can use the notification feature to be alerted when they become available again. Some products may be special order items with longer processing times – this will be noted on the product page.
Airsoft laws vary significantly by country and region. It is your responsibility as the customer to verify that the items you wish to purchase are legal in your jurisdiction before ordering. We cannot provide legal advice for every location. Please check with your local authorities regarding ownership, import, and usage regulations for airsoft replicas.
For orders within the European Union, no additional customs fees apply. For customers outside the EU, import duties, taxes, and customs fees may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in our prices or shipping costs. We recommend checking with your local customs office for information on potential fees before placing an order.
If your order arrives damaged, please contact us immediately at info@bbgzeairsoft.com with photos of the damage and the packaging. We will work with you to resolve the issue, which may include a replacement, repair, or refund depending on the situation. Please keep all packaging materials until the issue is resolved.
You can request to cancel your order as long as it hasn't been shipped yet. Please contact us at info@bbgzeairsoft.com as soon as possible with your order details. Once an order has been shipped, it cannot be cancelled and will need to be processed as a return instead. We recommend checking the status of your order before requesting cancellation.
No, we do not sell airsoft replicas to minors. You must be at least 18 years old to purchase airsoft weapons and replicas from our store. By placing an order, you confirm that you are of legal age in your jurisdiction. We reserve the right to request age verification and to refuse or cancel orders if we have reason to believe the customer is a minor.
You can reach us via email at info@bbgzeairsoft.com or by phone at +370 (659) 47 442. We're also active on our Discord community where you can chat with us and other customers. We typically respond to emails within 24 hours on business days.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. For logged-in customers, you can also view order status and tracking information directly in your profile under the "Orders" section. If you have any tracking issues, contact us and we'll help resolve it.
Regulated Products FAQ
Some products may require specific licences, permits, or documentation depending on your country's laws. After you place an order, we will contact you if any documentation is required for your specific product and destination. It is your responsibility to have any required licences or permits ready to provide if requested.
Verification takes place after your order is placed but before the product is shipped. We will review your order and contact you via email if any documentation or verification is required. The order will not be shipped until all required verifications are completed successfully.
If you cannot provide the required documentation, fail the verification process, or are found to be not legally eligible to receive the product, your order will be cancelled. The product will not be shipped to you under any circumstances if verification fails.
If your order is cancelled due to failed verification or ineligibility, you will receive a full refund according to our refund policy. Refunds are processed to the original payment method within 5-10 business days after cancellation. No cancellation fees apply for orders cancelled due to verification failure.
Orders are shipped only after all required verifications are completed successfully. For products requiring verification, shipping may take longer than standard orders. We will notify you via email once verification is complete and your order has been shipped with tracking information.
Yes, absolutely. It is your sole responsibility to verify that you are legally permitted to purchase, import, and possess the products you order in your country or region. We cannot provide legal advice for every jurisdiction. Do not place an order if you are uncertain about the legality of the product in your location.
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